media analytics to provide further insight into customer preferences , customer behaviours and new product innovations .
Beyond 2020 , the company is looking to harness Big Data and venture further into machine learning and AI for predictive analytics , “ we are currently using elements of machine learning and AI for our robotics proof of concepts , which we will be implementing in house in 2020 ,” comments Ngari . Other innovations Resolution Insurance is currently working on to implement in the future include becoming available 24 / 7 to its customers through omnichannel capabilities , providing end-to-end customer fulfilment and delivery , improving its self service platforms , automating underwriting setups and developing a digital laboratory for research and development .
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