“ Twint is the most complete and compelling value proposition from both a client and bank perspective that I have seen in the Western hemisphere , and I knew I had to be a part of it ,” says Markus Kilb in this month ’ s cover feature . Kilb is CEO at the Swiss mobile app payment solution , and is rightly proud of the impact the innovative business has had in the sector .

Since its creation in 2017 Twint , with Kilb at the helm , has gained more than two million customers , which equates to nearly one quarter of the Swiss population currently ‘ twinting ’. Kilb gives more insight into the company ’ s growth , noting that “ it is an absolute honour and a thrilling experience to shape the future of the payments world ”.

Another business at the forefront of industry change is FICO , which develops innovative decisioning technology that is driving digital transformation

across the global financial services industry . We hear more from FICO , as well as companies such as Discovery Limited , Resolution Insurance and more in this issue .

We also bring you more feature content from our travels to Las Vegas and Money20 / 20 at the end of last year . This time it ’ s a fascinating three-way debate between leaders at Chime , Grasshopper and Varo Money . Topics up for discussion include competition to incumbents from challenger and neo banks , the importance of customer experience and why trust remains essential for all industry players — it ’ s well worth a read .

If you wish to share your story , or discuss key industry trends in more detail , please get in touch at : matthew . high @ bizclikmedia . com

Matt High

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