WORKING WITH THE RIGHT TOOLS
THE IMPORTANCE OF CULTURE
FINTECH
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WORKING WITH THE RIGHT TOOLS
Building an agile work environment has been central to fintech ’ s ability to innovate . Monzo made agility central to its operation from the very beginning . With over 1.3 million customers , the bank relies on channel-based communication , rather than email , to connect key teams and coordinate its response to incidents such as outages .
Moving quickly can mean hitting bumps in the road , but by coordinating rapidly through channels to respond to any issues in real-time , Monzo has been able to scale at a phenomenal rate while still offering the world-class customer experience it has built its name upon .
Monzo ’ s approach represents a better way of working together . By replacing email , which works poorly and limits each person ’ s view with channels , which are transparent and designed from the bottom-up to offer a rich permanent , searchable record of knowledge , organisations can coordinate and align more easily .
THE IMPORTANCE OF CULTURE
Identifying shifting customer needs ahead of the competition and putting the right tech infrastructure in place to respond to them with agility are both core to building a successful organisation . Underpinning everything , however , is culture . Culture defines an organisation ’ s approach to its employees and how those employees work together ; it is critical to a company ’ s success or failure .
In a world in which remote working and dispersed teams are becoming the norm , building an effective company culture is more crucial than ever . 91 % of workers have said they are looking to feel closer to colleagues , while nearly
FEBRUARY 2020
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