Mambu : the engine of TNEX ’ s digital-only bank
Myles Bertrand , MD of Mambu APAC , and Bryan Carroll , CEO of TNEX , describe how the partnership could yield a transformative banking experience
“ I think one of the most important aspects of Mambu is that we want to be different . We want to make sure we bring a very customer-centric view of what we do and how we tackle things ,” states Myles Bertrand , Managing Director of Mambu APAC .
Providing the financial sector with an innovative SaaS ( software as a service ) banking platform , one of its closest customers in the region has been TNEX , one of Vietnam ’ s first digital-only bank offerings . “ One of the key points is that it ’ s not just about technology . Fundamentally , it ’ s about culture and there ’ s no point in building phenomenal company values within your organisation if your partners don ’ t mirror them . Mambu ’ s product is all about putting the customer first , but , more importantly to me , it ’ s there for us when we need it . Mambu cares . Mambu goes the extra mile ,” explains Bryan Carroll , CEO of TNEX .
Culture and technology are , for Mambu , inextricably linked . Always receptive to feedback from its customers and the wider market , the company strives to stay abreast of trends and keep its development in line with them . Carroll relates that this open attitude has been particularly useful for helping TNEX navigate different regulatory environments and carry out its ‘ first principles ’ approach to design . “ Mambu does what it says on the tin , and the team genuinely cares about my challenges and is willing to work with me .”
Incorporating elements of behavioural psychology , user experience , Big Data , artificial intelligence ( AI ) and more , Mambu demonstrates very clearly that embracing digital isn ’ t restricted simply to technology , but rather involves investing in a new way of operating as a business . “ We use this analogy that we ’ re an engine and that our customer gets to build whatever car they want around us ,” says Bertrand . However the solution is not only configurable but also iterative : if the client decides to pivot from their original idea , Mambu facilitates this while still remaining the immutable ‘ engine ’ of the project .
Concluding , Bertrand reiterates that , as TNEX continues to develop what it hopes to be one of Asia ’ s best banking experiences , Mambu will ensure it plays a vital part . “ The fact that we can support someone like Bryan , who basically wants to do something really different and be a game changer , is super exciting for my team and for us as a business .”
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