FinTech Magazine - February 2022 | Page 82

KIB

KIB

Mobile
This is in addition to the launch of the bank ’ s website with a new design and providing it with a ‘ Live Chat ’ service to communicate with the bank ' s employees through the VIVR service .
In 2007 , KIB adapted all its operations and processes to comply fully with Islamic financial law . Adhering to Shari ’ ah has enabled KIB to offer its clients a full range of traditional and innovative products and services .
In January 2021 , KIB was recognised as the fastest-growing Islamic Bank and best Shari ’ ah-compliant bank in the Middle East and North Africa by Capital Finance International Magazine - for the fifth consecutive year .
This was in recognition of how KIB strives to innovate services that facilitate the banking experience for customers and enable them to complete their transactions without the need to visit branches — which has proved an asset during the coronavirus pandemic .
Long-term vision post-pandemic The banking industry previously frowned upon the prospect of working from home , but as the pandemic hit and the country went into lockdown , KIB soon adapted to allow its employees to work remotely — switching 1,000 or more employees to remote working . As the company moves forward , it will focus on improving the management of distributed teams and creating effective communications between onsite and offsite workers .
Accelerating the digital journey Over recent years , the company has accelerated its digital transformation efforts , which it believes to be much more
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