RPA / AUTOMATION
“ This leads to significant cost savings in terms of monetary value and time . As well as this , RPA offers more scalability and flexibility for businesses to scale their processes without incurring substantial costs .”
The impact of AI on RPA Indeed , RPA as a technology alone isn ’ t solely driving the cost-cutting , timesaving customer-centric efficiencies being deployed by financial institutions ( FIs ) today .
As put by Morgan : “ It often takes more than just robotics and requires decisioning intelligence to be applied to a process .”
Today , the introduction of AI is augmenting RPA processes by helping the technology to manually make intelligent decisions .
“ AI offers additional streamlining and optimisation of processes while enabling a further increase of velocity and volume in data ( scalability ),” says van Greune .
This optimisation will be crucial for FIs going forward as AI evolves , but companies must take care when implementing both innovations , as van Greune warns .
She says : “ Learning mechanisms blending RPA and AI must be very carefully defined to ensure there is no reduction in quality of service . fintechmagazine . com 125