BMO
BMO
puts data and analytics at the core with cloud and AI
WATCH NOW adopted , we see aligned views . Sahota recites the common driver-impact .
“ We look at impact – how every decision that we make , our strategy as a whole , has an impact within our communities ,” Sahota explains . “ Also , how we make an impact economically within our society . And that ’ s been the focus of the organisation for some time , and it continues to be the way we measure our success .”
For BMO , this is facilitated through its company-wide strategy to enable digital banking for customers , not only keeping up with the times but also providing greater functions for its users . Over the three years that Sahota has been with the company , he has seen this evolution take place , by incorporating digital-first thinking and treating technology as the core of the organisation .
“ I ’ ve witnessed a focus on digital first , thinking about digital not just as a channel but as a true capability . And if you think that to be a digital bank , it ’ s all about customer journeys , it ’ s all about employee experiences ,” says Sahota . “ So , how do we bring together a customer journey that is seamless across any part of our business – that ’ s seamless within the bank ?
“ This capability is grounded on data and the ability to stitch together a customer journey through the right content sets and experiences that analytics helps to drive . So that ’ s been a big focus .”
But BMO doesn ’ t just talk the talk . The work going on behind the scenes to achieve this was recognised by a number of industry awards , including three Global Retail Banking Innovation Awards from Digital Banker : Outstanding IT transformation by a Retail
76 February 2024