BMO
“ How do we bring together a customer journey that is seamless across any part of our business ?”
SANDIP SAHOTA CHIEF DATA AND ANALYTICS OFFICER , BMO
One of the key areas in which AI can add value to the business is through automated decision-making . While considering the points above about good governance and keeping a close eye on AI ’ s functionality , BMO also recognises the opportunity for greater efficiency , by allowing AI to share the burden .
From a customer-focused standpoint , lead generation is key to allowing BMO to repeatedly offer great products .
“ We can look at a variety of information and suggest a focused set of customers that they can work with ,” as Sahota put it . “ And a focused set of customers to bring them into the bank or to think about deepening their relationships or to consider how best to bring value .”
Bringing solutions together in the cloud to manage a larger footprint In order to fully leverage data across the organisation , it must first simplify the way this can be accessed from multiple premises across the country – not to mention bringing on board 13 states in the US as the organisation celebrates the acquisition of Bank of the West . fintechmagazine . com 83