25 why you ’ re implementing something . And if you ’ ve always answered that question , then you always have the justification to do it .”

“ Change is led by individuals . I believe that in order to succeed , it ’ s important to have an open mindset to lead that change ,” affirms Janssen . “ You need to be the best you can be to drive a transformation journey such as this .” Looking to the future , Iyer and Janssen both have a clear vision for AXA Gulf over the next few years . “ We have to be focused around finding new ways to increase sales - that ’ s the ultimate aim ,” says Iyer . “ It ’ s important to see how we can generate more value and offer other services to the customers we already have . If we have a customer signed up to motor insurance , then they might be interested in our health segment . It ’ s up to us to ensure our solutions are streamlined and simple to use for our customers .”

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