37 cial activity . HSBC predicts the rise of digital voice activation as “ the default channel for consumer communications ”, as well as an environment in which augmented reality is supplemented by the option to speak with human advisors where necessary .
The scale of change facing banks , and the wider financial services sector , shows little sign of abating . That banks will survive is in little doubt . According to HSBC , however , to thrive will require a deft hand at balancing the need to innovate and remain at the forefront of the sector in terms of technology , with managing those new risks that will arise and the expectations increasingly engaged consumers .
HSBC ’ s Banking of the Future : Finance in the Digital Age report was written by financial technology expert Professor Markos Zachariadis . It can be read in its entirety here .
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