“ To be truly interactive , a bot must be intelligent to understand a sequence of questions , to correlate those points and to understand that overarching intent of my interaction ”
— Prema Varadhan ,
Chief Architect and Head of AI ,
Temenos 57 an important addition in this regard .”
As part of the acquisition , and more broadly on key areas in which Temenos hopes to strengthen its proposition , Varadhan points to “ seven or eight ” use cases for an AI-driven platform . On a wider perspective , she highlights key areas of development for AI in the banking sector as automation , evolution of how technology can understand customers , and categorising customer behaviour in order to structure a portfolio they are likely to take . “ We don ' t see AI as a specific technology or something to provide as an option ,” she says . “ We believe it should become a standard capability of our platform and , in the near future , we will build more and more of our software with AI capabilities .”
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