UNITED WHOLESALE MORTGAGE
“ We want to show consumers that brokers are better , and the choice is better ”
JASON BRESSLER CTO , UNITED WHOLESALE MORTGAGE ( UWM )
a divergent mentality in an industry that is sometimes obsessed with bolt-on acquisitions . They build everything themselves in-house , deploying as often as seven or eight times a day . Bressler prefers both to recruit skilled talent and bring in external trainers or instructors , but also wants UWM team members to act as coaches and mentors around a particular skill or area of expertise . This means sharing the knowledge that is already present within UWM to the rest of the organisation . This whole approach contributes to a culture of continuous improvement .
Bressler heads up a team of around 1,200 employees and takes it upon himself to know each one by name . He reveals : “ I actually study flashcards at night with their pictures and facts about them , so when I pass them in the hallway , they know that I know who they are .”
Given this personal approach , it ’ s no surprise that UWM invests significant resources in its staff – or its “ greatest asset ”, as the business refers to them . For most companies , this means giving each employee a paltry budget and telling them to go away and find some training course to do . But for UWM , it goes so much deeper . Of course , they still pay for their employees to be curious and to learn new skills . But one thing that the firm does differently is
110 January 2023