14mn active UK customers
449 + branches
£ 220.2bn customer loans
£ 190.7bn customer deposits
7mn digital customers
Change management and a new , agile approach Though many organisations claim to be agile and flexible , internal structures often restrict staff movement between departments . This results in the under-utilisation of talent in addition to the restriction of inter-company communication and cooperation .
To counteract this , Santander UK is employing a unique internal structure called ‘ Change Management ’. The system enables complete interaction and cooperation between the bank ’ s multiple teams , along with fluid movement between departments for staff , so that the workforce can be interoperatable and multidisciplinary . Talent isn ’ t static ; rather , it is shared across the organisation , boosting ideas , innovation , and job satisfaction .