SANTANDER UK
“ Change Management has helped us to create a very strong foundation for people passionate about change , who want to make a difference to the customer and , therefore , are not only coming up with ideas , but are also being involved in the implementation of those ideas .
“ That ' s been a cornerstone of our Change Management strategy over the last couple of years . By no means am I saying it ' s ultraperfect ; there ' s always more that you can do to get the organisation to come along the journey with you . But the idea and the strategy has been to broad base that , rather than have a small team of people who direct from the centre . It ' s been the key for us .”
“ You can ' t have a cookie-cutter approach because people deserve better . I always say , ‘ You can ’ t stack them high and sell them cheap ’”
JAS NARANG CTO , SANTANDER UK
86 January 2023