SANTANDER UK
“ It ' s about cutting across the organisation and making sure that we involve as many people as possible , generating as many ideas as possible across the organisation to reimagine those processes and customer journeys ”
JAS NARANG CTO ,
SANTANDER UK to be a digital bank with a human touch , or you could call it a digital bank with branches . That ' s what our goal is and that ' s what we ' re going to be steadfast on in the coming foreseeable future .”
Partnerships for success To assist Santander UK in its strategies , the bank is partnered with three companies especially in the customer service and technology area , namely : Concentrix , which assists in customer journeys ; Genpact for operational services ; and Coforge , which handles IT fulfilment . Unlike other organisations that collaborate with a wide spectrum of businesses within the digital ecosystem , Santander UK has reformed its partnership network and chosen to form alliances with companies that can assist them across a wide range of verticals .