Brooklin Consulting is a management consulting organisation with worldwide experience in several leading industries . The firm helps companies overcome their unique business challenges , discover their greatest opportunities and achieve significant results . Brooklin Consulting has over 30 years of experience in global consulting , primarily focused on productivity improvement , strategic implementation and digital transformation . Brooklin Consulting specialises in achieving measurable results that improve their client ’ s performance quickly and efficiently .

BizClik Media Interviews Michael Flemming , VP at Brooklin Consulting

Michael Flemming is the Vice President of Brooklin Consulting . He leads projects to execute strategy and improve productivity , working with both senior leaders and frontline employees . Brooklin Consulting has formed a partnership with Ontario Teachers Insurance Plan ( OTIP ) to help improve productivity . Flemming believes this collaborative business partnership is essential and is the “ archetype ” of any successful consulting relationship . “ We ’ re able to build trust , and work closely with every level of the organisation , which is the key to building solutions that drive the largest impact and are sustainable beyond the term of our engagement ,” he says . “ Every single change , large and small , is developed with the front-line managers responsible for the area . We work through the development and testing of solutions , but most importantly , we see those changes through to implementation . The collaboration between consultants and operating managers ensures changes are not just theoretical , but drive improvements in the real world .”

When seeking to establish a mutually beneficial and sustainable partnership , Flemming has a clear idea of what he looks for . “ We find that the most successful relationships are the ones where we collaborate through every step of the process , regardless if the problem is big or small ,” he explains . “ We ’ re prepared to work with clients through every step of the journey to find a solution that is going to succeed . Solutions developed together are always the most successful , and that is a key reason for the strength of our relationship with OTIP , and a key reason our projects have consistently generated 3:1 returns in their first year , while at the same time improving customer service and satisfaction .”

Over the next few years , Flemming expects the future of Brooklin ’ s relationship with OTIP to continue to thrive as new technology shakes up the industry . “ Organisations like OTIP need to be nimble and ready to change at a moment ’ s notice in order to stay competitive , and I expect key trends revolving around robotics and AI will push analytical decision-making to the next level and provide better quality to customers ,” says Flemming . “ We ’ ve been able to install a culture of continuous improvement with OTIP and help adopt those trends quickly and in a meaningful way . I believe the continued strength of our relationship will allow for those future opportunities to be adopted efficiently and robustly .”

Stacey Rous , EVP & CFO at OTIP , says “ The team at Brooklin Consulting has supported OTIP through several improvement projects over the past two years , each resulting in a significant return on investment . Their methodology has helped us transform our management operating system , allowing for better analytics , faster decision-making , and ultimately improved service to our members . Most importantly , they have helped our people to see challenges as opportunities , leaving behind an approach to continuous improvement that carries on internally beyond the term of their engagements . I would strongly recommend their services to organizations looking to improve their operations .”

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