DNB
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‘ Next Frontier ’ data strategy centres on the concept of connected data ecosystems , ‘ Wide Data ’ and the adoption of advanced AI solutions to continue to optimise service delivery .”
As a final question , we asked Millar if there was one thing he would do differently if he could take a step back in time … “ What mistakes did I make … that ’ s what you want to know !” Millar chuckles . “ I would stress the importance of investing in an effective data literacy training program and not to underestimate the time and resources required to communicate . To be effective , a CDAO must communicate , communicate , communicate and constantly refine the messaging to be relevant to the audience . You cannot overcommunicate when it comes to the importance of data and analytics in new digital business models ,” he concludes .
The focus on reconnecting with customers , not only to deliver added value but also to generate impactful insights to steer strategy effectively , is bolstered
JULY 2020