Cormac Quinn
TITLE : FOUNDER AND CEO COMPANY : LOYALBE
INDUSTRY : INFORMATION TECHNOLOGY & SERVICESG
LOCATION : UNITED KINGDOM
An experienced engineering professional with a Masters ( First Class Honours / 4.0 GPA ) in Computer Science from Queen ' s University Belfast . Masters thesis on Machine Learning . Demonstrated history of working as an engineer in the US , China , Ireland & the UK , including companies such as American Express .
Quinn calls these younger , more techsavvy customers ‘ NEOs ’ and emphasises that they are generally “ quick adapters , demanding , and desire transactions that are frictionless , flexible , hassle-free .” Cuthell concurs , adding : “ At any point through the experience , a defect or failure can cause a prospective customer to drop out . Younger consumers have even higher expectations for ease and convenience .”
It would appear , then , that NEOs are not likely to be placated by mundane digital features like real-time push notifications -