REDZED
“Australia builds around 180,000 new homes each year ”
PAUL DONTSCHUK CHIEF TRANSFORMATION OFFICER , REDZED
REDZED AND ITS DIGITAL TRANSFORMATION JOURNEY
Creating a Core and Central Data Architecture In 2019 , RedZed invested in the development of a core and central data architecture known as CoreDB . “ CoreDB has been built to support data and reporting . The basis of this design was to create a central source of truth for data underpinned by a common data design ,” says Dontschuk . support team to focus on the needs of customers rather than the technology that supports a servicing system . “ The vision being that the interface our customer support team uses becomes agnostic of the technology to deliver the information that best serves the customer needs ,” adds Dontschuk .
In mid-2020 , RedZed implemented the Loanapp platform enabling its brokers to capture loan applications online . Historically , RedZed ’ s brokers have been largely paper-based , but with the increase in demand for online submissions , the provision of alternate channels was vital .
In late 2020 , RedZed became the first in the world to implement the SAP C4B platform . “ This was an enormous undertaking for an organisation of RedZed ’ s size ,” says Dontschuk . “ However , underpinned by our values of Pride In Execution and Bold Exploration , RedZed successfully partnered with SAP to deliver
The Implementation of Salesforce , Loanapp , and SAP C4B In early 2020 , RedZed implemented Salesforce for its customer services team . This allows the customer
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