GENPACT
of human emotions and experiences resonates with Shibu ’ s approach to keeping humans-in-the-loop with AI . He believes that fostering empathy , resilience , and wholehearted living is crucial in balancing the implications of AI in our lives .
“ We must involve a diverse group of people in the development process itself because then it will ensure different perspectives and needs are considered , creating a more balanced and inclusive AI system ,” he says .
“ The human element remains central to any kind of AI initiative ; we must ensure there is always a human in the loop for critical decision-making processes .”
Artificial Intelligence ( AI ) is the cornerstone of Genpact ’ s strategy to drive digital transformation and business value for its clients . As a global professional services firm , Genpact applies AI to revolutionise business operations across industries , including high tech , banking , insurance , consumer goods , healthcare and manufacturing .
Advanced analytics and insights By integrating AI-driven solutions , Genpact significantly enhances business outcomes such as productivity , customer and employee experiences , and profitability . AI-powered automation tools manage repetitive tasks such as data entry , document processing , and scheduling , freeing human resources to focus on more complex and value-added activities , thus boosting overall productivity .
“Ensuring the human element remains central to any kind of AI initiative is something I think about every single day ”
SHIBU NAMBIAR GLOBAL HIGH TECH BUSINESS LEADER , GENPACT
“ Genpact is a leading digital operations , data , and AI-led global professional services company . What sets Genpact apart is our willingness to innovate in how we deliver outcomebased services to our clients ,” says Shibu . “ We are laser-focused on improving the quality of services , increasing productivity , and lowering operational costs for our customers . The application of AI technologies is central to achieving better outcomes and ensuring client satisfaction .”
“ When we first introduced AI , it was a basic form of robotic process automation , incorporating technologies like natural language processing and machine learning . Over the years , we have progressively integrated generative AI into our services . These advancements reflect the company ’ s evolution over the past 25-plus years of our existence ,” Shibu adds .
148 July 2024