GENPACT
“ Over 18 months , Genpact developed 50 generative AI hero solutions , which are being implemented by clients across multiple industries ”
SHIBU NAMBIAR GLOBAL HIGH TECH BUSINESS LEADER , GENPACT
“ Over the last 18 months or so , we have created over 50 generative AI hero solutions ,” Shibu explains . “ We ran hundreds of pilots , which evolved into these solutions , and are now being implemented with our clients across multiple industries . These include an industrial platform that uses generative AI to update and maintain legacy code and generate test data during the software development lifecycle . And an unbilled invoices solution that uses generative AI to provide near-to-real-time data to progress billing opportunities .
Behind these solutions , we have established three AI innovation centres around the world – in London , Delhi , and Bucharest . These centres are already operational , and we plan to open more in the future .”
These centres serve as hubs for developing and piloting cutting-edge AI solutions . The innovation centres facilitate collaboration with technology partners , clients , and academic institutions to co-create solutions that address specific business challenges . This collaborative approach ensures that Genpact stays at the forefront of AI advancements and continuously delivers applied AI solutions to its clients .
“ Partnerships are crucial in our AI strategy ,” Shibu notes . “ Our collaboration with Microsoft , for instance , leverages its newest generative AI technology to provide better financial forecasting capabilities to our clients . Similarly , our partnership with AWS involves several generative AI solutions available in the AWS marketplace . We ’ ve also developed a generative AI-based claims solution using AWS Bedrock technology .”
“ ServiceNow is another key partner ,” Shibu continues . “ We are creating an offering using ServiceNow ’ s generative AI technology to detect fraudulent activities in card disputes , saving time and costs for our financial services clients and their customers . Additionally , we have developed a generative AI solution for instantaneous translation of foreign languages with AWS Connect to improve customer service .”
Shibu notes the reciprocal nature of these partnerships , saying , “ Partnership by definition needs to be a two-way street . Most of the large platform providers benefit directly from working with a service provider like Genpact .
152 July 2024