GENPACT more accurate and efficient financial forecasting , thereby driving better business outcomes for its clients .
Similarly , Genpact ’ s relationship with AWS has resulted in the creation of several generative AI solutions available in the AWS marketplace . A notable example is the development of a generative AI-based claims solution using AWS Bedrock technology . This partnership model with AWS exemplifies how combining cloud infrastructure with advanced AI capabilities can streamline operations and improve efficiency . Additionally , Genpact has utilised AWS Connect to develop AI solutions for instantaneous translation of foreign languages , significantly enhancing customer service and support .
ServiceNow is another key partner for Genpact , particularly in addressing card disputes . By utilising ServiceNow ’ s generative AI technology , Genpact has been able to create solutions that detect fraudulent activities , saving time and costs for both clients and end consumers . This collaboration highlights the importance of leveraging specialised AI technologies to solve specific business problems effectively .
“ As we celebrate these advancements , it ’ s crucial to remember that at the heart of every technological breakthrough is the human spirit ,” says Shibu .
“ Our ability to innovate is powered by our unique experiences and perspectives .
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