“ Training and development , at all levels including myself , has been made mandatory to ensure team members are guaranteed access to learning and growth opportunities and have an opportunity to maintain and enhance their expertise .
“ The bank ’ s tech stack has been entirely revamped and standardised across hardware , software , OS , networking , tools , 24x7 monitoring systems , databases , incident management , reporting , logging , archiving , security tools – just about every facet that comprises ‘ technology ’.
“ Frameworks , SOPs and processes covering almost every aspect of our work have been formulated and implemented , providing a level of consistency , sustainability and transparency in our work product and enabling continuous improvement .”
However , for Amin , there is still much more that is to be achieved , personally and across the organisation , as part of the bank ’ s transformation journey . And , while implementing new technologies is exciting and leads to new efficiencies , Amin reinforces that IT is “ about people first – everything else is a distant second ”.
He continues : “ While tools and technologies in IT are fundamental , the real power lies in the people who design , implement , manage and innovate . Investing
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