customers . It also helps us to spot gaps in knowledge so we can improve the training of our colleagues .”
The surge in AI over recent years is affecting many different aspects of work and life and , according to a recent ONS Report , 32 % of adults said they feel AI will benefit them . But using AI and Gen AI is not without its challenges . Many have concerns about the rise in this type of technology , as 28 % of adults think AI brings greater risks than benefits and 36 % do not think AI can have a positive impact on their lives .
Steve said : “ AI will bring a big change to the way businesses operate , there ’ s no doubt about that . And with big change
“ The move to iPipeline ’ s SSG platform is our biggest recent technological development and last year we completed our first major migration of 1.2m policies over one weekend ”
STEVE FERRARI CHIEF TRANSFORMATION OFFICER ONEFAMILY
230 July 2024