for both members and employers . Furthermore , these technological advancements enable CAAT to offer new and improved services . For example , digital platforms can provide members with easier access to their pension information , interactive tools for retirement planning and faster communication channels for support . For employers , streamlined processes can simplify pension administration , reduce errors and provide more robust reporting and analytics capabilities .
Randy comments further : “ I think that from a strategy perspective , growth . We want to stand true to our promise of trying to bring defined benefit pensions to Canadians , especially secure pensions .”
Randy envisions AI and machine learning playing a larger role in the
future , particularly in automating processes and enabling more effective member engagement . Data management remains a critical focus , with efforts to consolidate data to support advanced analytics and AI applications . “ Everybody ’ s doing AI , so everybody ’ s pushing their own AI journey . I think the big thing for us is going to be things like member 360 views . Being able to have all that member information at point of contact for our service delivery folks .”
CAAT Pension Plan ’ s technology leadership highlights the organisation ’ s fintechmagazine . com 249