By partnering with Google, HSBC is deploying advanced AI tools to scale hyper-personalised wealth management and streamline frontline operations
GOOGLE
DIGITAL BANKING
GOOGLE CLOUD
By partnering with Google, HSBC is deploying advanced AI tools to scale hyper-personalised wealth management and streamline frontline operations
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HSBC is in a multi-year strategic partnership with Google Cloud to embed AI deeply into its global operations, targeting more than 200 new AI use cases within the next two years. Backed by engineering teams from Google Cloud and Google DeepMind, the bank will gain access to Gemini models and the Gemini Enterprise Agent Platform to optimise processes and unlock an estimated US $ 100m through direct revenue uplift and efficiency gains.
Their collaboration prioritises three core areas: personalised wealth management, employee-facing AI assistants to cut administrative tasks from hours to minutes and financial crime risk management.
By pairing gen AI with agentic AI, HSBC expects to intervene twice as quickly across the nearly one billion transactions it monitors monthly.
“ Our partnership with HSBC is a blueprint for the future of the financial services industry,” says Thomas Kurian, CEO of Google Cloud.
Georges Elhedery, Group CEO at HSBC, adds:“ AI is becoming one of the defining technologies of our time, allowing us to create a personalised experience for each customer, delivered in real time and at scale, while keeping human judgement, decision-making and accountability at the core.”
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138 July 2026