THE FINTECH INTERVIEW
poses as a niche that Revolut Business could fill.“ What ' s more important is really solving a customer problem and ensuring that the products that we produce are what customers need. That’ s really what most of our time goes into,” he says. With Titan, the concept of value was first in mind.
“ We really think about what the product bundle which we can offer customers is and ensures that gives them the most value. The‘ wow’ elements on top of that – like a really cool card or some magic in the app – are things that we look to kind of sprinkle across all our products, but we don’ t go in saying that’ s the objective.”
James and his team deliver solutions, not based on how the end result will look, but based on what the customer needs. He adds:“ We go in saying’ let’ s solve a problem’ and then let’ s give it some‘ wow’ at the end as well.” Global success seems to start by looking at the market, ultimately positioning Revolut as not only a global fintech leader but as an innovation example. Across the entire Revolut team, CEO Nik Storonsky has ensured that creativity and innovation remain a constant bloodflow to the life of the business.
James notes:“ Nik Storonsky is heavily involved in the process – and I think this has a real effect across the whole company to keep everything very fresh and driven. We also try and keep a‘ day one’ mindset with everyone we hire – people who want to build, who want to
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