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Revolut Business: Innovation begins with a customer need
in the consolidation of products into a single, super-app.“ What you’ re seeing at the moment is the kind of bundling of that into the‘ super products’ which I would classify Revolut Business as, where you can do everything in one place,” he explains.
“ Historically – and this is particularly the case for business products – you would have many different platforms that you would manage your money through. You might have one for accepting payments, one for making payments, one for holding currencies in different countries and one for issuing cards.”
The duality of AI James says, presents a different opportunity.
Here he pinpoints two areas that AI particularly serves to benefit in fintech: the customer-facing tools that increase access to financial literacy and, of course, agentic AI.
Customer-facing AI could only serve to increase demand as the technology consolidates control from analytics.“ I think this is only going to increase,” he says,“ so businesses or people are able to query‘ what’ s going on with my money’ and actually get insight into what’ s happening.”
Presenting a more profitable opportunity is perhaps the introduction of agentic AI, which James says is“ doing a lot of the heavy lifting on behalf of finance teams”.
He adds:“ What we have done is laced AI into the product and so we’ re automating away a lot of what was manual work. Now it’ s basically being done by these AI agents, but really it’ s just automation to speed up their jobs.”
Is automation the replacement for human value? Automation presents an important step for any fintech to grow, especially driven by data. Businesses, just like consumers, grow by learning of opportunities through
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