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MFSG: Greg Root and Karina Sidhu on how AI is changing risk what the economics of a product look like. MFSG’ s regulatory change process therefore looks beyond the legal requirement itself and asks what the change means for growth plans, profit and loss and customer experience.“ Technology change doesn’ t happen overnight,” Greg says.“ We need lead time and we need to understand the impacts of staying compliant.”
Karina adds that MFSG uses compliance as a driver of process improvement. Rather than treating new regulations as a burden, the company considers whether the related process can be made clearer for customers and easier for front-line staff to explain.“ We’ ve been proactive about regulatory changes and embracing them,” she says.“ What we often do is use them to enhance our existing business processes and create more transparency.”
System modernisation and the cyber challenge The challenge of modernising core technology systems without increasing the company’ s exposure to cyber threats is one that Karina approaches with particular seriousness. As MFSG’ s CTO, she also carries responsibility for the company’ s cybersecurity function.
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