BROADSPIRE , A CRAWFORD COMPANY
170 the micro workflows within the larger claim process , each of which have their own beginning , middle and end , some of which are controlled by the adjustor , some by the nurse , team leads , client and so on . Going deeper , it is critical to map out the various decision nodes within and at the edges of workflows , some of which involve a single owner and others which require collaboration between multiple parties . Once this kind of mapping has been done , at least in part , we can understand where to integrate automation such as AI , ML and predictive modeling .”
This complex network can make mapping out and measuring improvement very difficult , but Raedeke highlights that the scalability benefit of developing a solution from the ground up will pay dividends in the long run . “ If you start by doing foundational work
JUNE 2020