ZAMBIA NATIONAL COMMERCIAL BANK ( ZANACO )
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“ We ’ re at almost 110 % growth year-on-year , effectively doubling our traffic through our digital channels ”
— Wane Ng ’ ambi , CDO , Zambia National Commercial Bank ( Zanaco )
telecommunications industry with him . Specialising in creating telecommunications and digital solutions from an IT engineering perspective , he previously looked after mobile financial services for MTN in Zambia . “ There ’ s a big drive across Africa that is pivoting mobile telecommunication companies from predominantly providing voice and data services to providing financial services by using the existing technology infrastructure ,” he says . “ Mobile money is a big phenomena in regions like Kenya , Tanzania and Uganda . Zambia is the latest country to embark on this journey .” After a few years with MTN , Ng ’ ambi moved to Millicom International Cellular ’ s subsidiary , Tigo , in order to care for the company ’ s mobile financial services and customer distribution technology . After a year he returned to Zambia to work with Zanaco in order to serve its existing customers through new channels . “ The heart of Zanaco ’ s strategy focuses around the use of technology in order to enable customer fulfillment for different products and services ,” he summarises . Over the years , banking has evolved considerably ,
JUNE 2020