FINTECH
11 : FS Group CEO , David M . Brear , on leadership , culture and why digital financial services are only 1 % finished
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11 is built on a very definite premise : digital financial services are only around 1 % finished . It is , as Group CEO David M . Brear concedes , not a statement backed by ‘ 10,000 surveys ’, but rather , by a singular belief and dedication to building the next-generation digital propositions that challengers and financial services institutions need to complete that journey .
“ There are still large parts of the industry that are just fundamentally broken ,” he explains , joining us remotely under COVID-19 lockdown . “ You know , when we say digital banking is only 1 % finished , what we really mean is that with all of the innovations and technological advancements , plus the requirements of consumers and the increasingly competitive landscape , there is still so much opportunity to get better and grow . For the amount of money and hours of development that is spent , we should be doing a lot better in serving customers .”
The not insignificant 99 % that ’ s left of that journey is where 11 : FS comes in . The company was founded just four years ago – in a Starbucks
JUNE 2020