Q . WHAT INSPIRES YOU IN FINTECH TODAY ?
» I am hugely inspired by the way community banks in the US have become the unexpected heroes of the pandemic , getting money into accounts quickly but also being there for their customers as trusted partners .
Many community banks have been big enough to recognise that they could do more to support their customers , and it has been hugely inspiring to see them partner with the fintech community to drive operational and customer service improvement .
“ IT HAS BEEN HUGELY INSPIRING TO SEE [ US COMMUNITY BANKS ] PARTNER WITH THE FINTECH COMMUNITY TO DRIVE OPERATIONAL AND CUSTOMER SERVICE IMPROVEMENT ”