DOJO
London-based payment technology provider Dojo began by eliminating the pain points of customers and developing its product with a customerfirst approach
Dojo evolved from Paymentsense Limited , a company established in 2009 . The payment-tech provider , based in London , was created to resolve customer pain points . From the products the team builds to the services they provide , everything at Dojo is built with a customer-first mindset .
“ You can ' t really talk about Dojo without mentioning Paymentsense . We ' re still Paymentsense Limited ,” says Chief Technology Officer of Dojo , Nick Fryer . “ It ' s been around a little while and the core goals of the business haven ' t really changed throughout : to provide businesses with a better deal when it comes to predominantly face-to-face card processing .”
Fryer explained that , back in 2009 , the choices of payment methods and providers were pretty limited . A small number of major banks offered card acquisition with a payment terminal , but it wasn ’ t a solution fitting for smaller businesses .
The customer service offered by those providers , according to Fryer , wasn ' t great in that era , either . The company then started to try to improve the boarding process , give these businesses better rates and provide better customer services .
“ It ’ s as simple as that . And we ' ve been super successful doing that for over 10 years . Our Paymentsense part of the business is
98 June 2022