RICHARD HARTLEY
INSURERS
RICHARD HARTLEY
TITLE : CEO
He also notes the role of conversational Gen AI , like chatbots , which engage customers using natural language , and evidence-based design thinking to create user-centric interfaces that enhance customer interaction with SaaS products .
Role of fintech in insurance innovation and services for insurers Fintech firms are vital in transforming the insurance industry through innovations such as advanced data analytics , AI-driven risk assessment and streamlined claims processing .
Fintechs and insurtechs enhance traditional insurers by modernising operations and backend systems through ecosystem integrations – insurtechs equip underwriters with the digital processes essential for offering usage-based insurance ( UBI ) models , which require a detailed understanding of customer risk profiles and behaviors .
COMPANY : CYTORA
Richard Hartley is the CEO of Cytora , a company that leverages artificial intelligence to transform commercial insurance underwriting . Prior to his current role , he gained extensive experience in analytics and underwriting , and is an alumnus of the University of Manchester , holding a degree in Politics and International Relations .
This capability enables quicker and more personalised policy recommendations .
Tim Hood , Hyland ’ s Vice President for EMEA and APAC , explains how fintech firms are increasingly pivotal in transforming the insurance industry through innovative services . He notes : “ Fintech firms are revolutionising insurance by driving forward intelligent automation technologies such as
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