C ustomer journeys have evolved. With the introduction of efficient technology for workload processes, customer interaction and cross-border payments, customers have come to expect an immediate response from businesses. With this expectation weighing at the forefront of customer journeys, how are businesses taking steps to ensure workflow practices can keep up with increasing demand?
In this discussion, Alex Codina, General Manager, Merchant Payments Acquiring at Revolut Business, explains alongside Guy Douek, General Manager EMEA at Nuvei and Yolande Piazze, SVP and GM of Americas at PayPal, how three fintech giants are adapting with AI, talent retention and expansion hurdles.
114 June 2026