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consultancy , to develop a multiyear plan focused on modernizing PAYOMATIC ’ s legacy software platforms . Modus ’ s Steven Mayotte and his team worked on this plan and developed a roadmap , working closely with PAYOMATIC ’ s CIO and COO .
In 2013 Mayotte transitioned from Modus to become Vice President for IT at PAYOMATIC , and in 2015 he was appointed CIO . It was a seamless progression , he explains . “ When I first engaged with PAYOMATIC the company faced problems that are familiar in the retail and financial service space . With 150 locations , each one had a disparate view of the customer and each transaction was a function of that store .” Each time a customer came in with a check to cash , the customer service representative ( CSR ), or teller at the counter , had to take a risk on behalf of the company , making decisions about that customer and the issuer (‘ maker ’) of the check – and underwrite that risk . “ If someone hit one location with a fraudulent check they ’ d probably move on to hit ten or 15 other stores because the systems did not talk to one another .”
Another issue was that the stores leverage distribution of around 15 partner products . Each of these , like
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