DIRECTED TO DIGITAL
USA
PAYOMATIC ’ s largest partner for remittances and international payments , Western Union , has proprietary procedures . “ There were disparate systems that tellers were expected to know how to use , then enter back into the main transactional systems , mostly in real time . Losses from fraud and teller error were high . The company had not really evolved to make use of the more modern technologies available . We endeavored to build a single source of truth for the customer , as well as an online transactional system that could integrate with every third party in real time through application programming interfaces ( APIs ).”
DIRECTED TO DIGITAL
This was an ambitious goal but an essential first step in the digital journey , he says – to consolidate data from the customer , the maker , and all other sources , create better analytics to understand customer behavior , achieve transparency into fraud patterns as
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EXECUTIVE PROFILE
Steven Mayotte Steve Mayotte is responsible for building and developing technology systems and infrastructure for all the PAYOMATIC businesses and for leading the company ’ s digital transformation . He is responsible for developing and implementing PAYOMATIC ’ s information security strategy and data engineering , analytics , and machine learning strategy . Mayotte has more than 12 years of experience in financial services and hightech consulting . Prior to joining PAYOMATIC , he served as Service Delivery Manager for Modus Agency . www . fintechmagazine . com