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insights to all stakeholders in order to make informed decisions . “ We use Big Data in particular – but also AI ,” says Tantari . “ One example is the building of our retail stock engine , which allows us to better distribute our retail stock across our stores . That has been a combination of using both Big Data and AI .”
In addition , Travelex has made significant progress with automation , both in terms of improving time to delivery as well as quality of output to customers and partners . Automation is also used to migrate data , saving time for partners whilst providing enhanced security in the process . “ Automation removes some of the human activities ,” Tantari comments , “ but it should be focused on removing the more administrative types of tasks . Ultimately , we still need engineers to help us work and inform effective automation – with that , the focus then moves to actually being part of activities which hone in on the real outcomes of automation . This in itself is a change : some people of course need to understand their job has to change , but it ’ s changing from being more task-ori-
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