CONSUMER DEMAND ACROSS A CHANGING LANDSCAPE
change comes the corporate responsibility to bring along our employees ,” he explains . “ Communication is something we constantly review from both a people perspective and a technology perspective . We ’ ll continue to do that with the introduction of more collaborative , innovative tools like improved telepresence , chatbots and video conferencing .”
CONSUMER DEMAND ACROSS A CHANGING LANDSCAPE
The main driver of Travelex ’ s transformation has of course been the customer experience , as consumer behaviour changes rapidly . “ We are seeing a big shift ,” Tantari comments . “ People are moving from using cash and banknotes to more digital solutions . Ultimately ,
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EXECUTIVE PROFILE
Leonardo Tantari Leonardo Tantari has a depth of experience in leading business transformation ( including Agile and Digital B2C & B2B transformation ), and joined Travelex from Walgreens Boots Alliance . As Global IT Director he oversaw their holistic IT portfolio , driving delivery for all areas from retail and supply chain through to the commercial , whilst spearheading the creation and delivery of a new digital strategy .
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