CLICK TO WATCH : ‘ FINTECH JUNCTION TEL AVIV 2017 – SANAT RAO , INFOSYS FINACLE ’
35 very costly to institutions – therefore Santander UK is going to leverage Finacle . They will introduce an interbank cash management portal for all of their corporate customers . It will be fully integrated with secure cash management services , available across multiple devices . This will obviously give users a lot more flexibility and freedom . We will be working with them towards greater personalisation ,” Rao explains .
“ At the end of the day , as technology becomes stronger and easier to use , the proof of the pudding will be in how quickly a bank can leverage this new technology to launch products because customers are hungry for new innovations ,” he adds . “ Digital no longer means just changing one of the customer interaction channels – an omnichannel experience is key . While AI , machine learning and automation have received a lot of attention and obviously feed into this , we must remember that the underlying intent is to ensure the experience for the end customer , whether corporate or individual , changes substantially .”
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