FinTech Magazine March 2020 | Page 108

PLYMOUTH ROCK ASSURANCE

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108 costs to insure them for a basic coverage package .” Everything delivered at Plymouth Rock works alongside the advent of technology . It is a learning process , with customer experience at the forefront . “ What happens in the background might be very complicated , but for you sitting on the other end of the chatbot , or our website , or the phone , it looks like three small steps ,” Martin says . With Plymouth Rock ’ s new tech platform , customers can submit photographic evidence for simple claims with the potential for instant payments . While this isn ’ t possible for every customer and every case , data and analytics help the company define when loss scenarios can be streamlined like this . Customers can also take pictures of their home and submit them through an app developed by Plymouth Rock when initially seeking a home insurance policy . This removes the need for inspections and allows policies to be in force more quickly . Plymouth Rock also focuses on the importance of partial loss claims such as ruined carpets or fire-damaged

MARCH 2020