FinTech Magazine March 2020 | Page 18

CodeBlue
CODEBLUE
CodeBlue
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18 after claim notification as opposed to having to be physically present at the site , removing the additional costs incurred with travel time and fleet vehicles ,” says Manns . In addition , virtual damage inspection solutions reduce vehicle usage , promoting environmentally friendly carbon practices and are a strategy that can be used to protect staff against exposure to airborne viruses and contaminants often found at loss locations .
While it remains an industry standard to use call centers to interact with policyholders during the initial reporting of claims , CodeBlue has advanced this by providing a 24-hour service , available 365 days a year , for first notice of loss claim reporting with virtual damage inspections and contractor integrations that provide immediate actions for policyholders . This approach maximises the accuracy of initial damage inspections while driving high levels of policyholder engagement . In addition to this , says Manns , “ insurance carriers include policy language that stresses the policyholder ’ s obligation to prevent additional damages at the time
MARCH 2020