STERLING BANK PLC solutions ( AI based and built internally ) – which in many respects , was simply a continuation of trends that were already underway . “ When COVID happened , it was a lot more seamless for us ,” he said .
Moving forward , it is looking at the UI experience and thinking about business more from a contactless and digital perspective . “ The digital play is open to anyone . On the flip side , internet penetration still has a way to go , so there is a place for the physical . But we ’ re finding a rapid growth in agency networks – even if physical branches are not growing , and ATM networks are shrinking .
1960
Year founded
1,001- 5,000
Number of employees
“ Another trend we ’ re finding is embedded banking – that ’ s an area where we ’ re more advanced than competitors . There ’ s no open banking standard in Nigeria yet , but we are taking API and open banking seriously ,” he said . “ Before anyone in the market embraced data , we appointed a Chief Data Officer and aid a lot more attention to analytics and recommendation services .” This leads to deeper relationships with third party players – whether providing a wallet or lending as a service . “ There is increasingly a lot of desire to adopt blockchain . We ’ ve used it for commodities but finding an