FinTech Magazine - March 2021 | Page 62

STASHAWAY

DID YOU KNOW ...

ONE OF STASHAWAY ’ S CLOSEST PARTNERSHIPS HAS BEEN WITH SOFTWARE

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COMPANY ZENDESK
Zendesk was founded in
Copenhagen in 2007 , although it has since moved its headquarters to San Francisco , California . Specialising in support , sales and customer engagement software to fit a variety of needs , StashAway forged an early and enduring collaboration with it .
“ It ’ s our support platform ; we ' ve used Zendesk from the very beginning and have established a strong relationship with it over time ,” Ulsamer explains . StashAway was actually one of the first financial institutions in Asia to use their WhatsApp / Zendesk API . In a case study , we were able to optimise agent performance by 50 %.
“ We ' re very happy with Zendesk and look forward to continuing our partnership in the future .”
Left to right : Nino Ulsamer , Michele Ferrario & Freddy Lim
62 March 2021