FinTech Magazine March 2024 | Page 80

NUVEI
“ It all starts with consulting , being committed to working with our merchants on their journey , and asking how we can help them to be best-in-class in their industry .”
Helping clients plan for the future As Miller has already indicated , good relationship management and the provision of tailored support is “ paramount ”.
After all , to a great many clients , it ’ s not just the technology itself that results in a satisfactory solution .
While Nuvei is known for its consultative approach both before and during an engagement , it doesn ’ t stop there .
“ We want to help clients grow their business ,” Miller emphasises . “ We not only want to understand their unique needs and tailor services for them today , but also help them in their planning for tomorrow , ensuring it ’ s not a momentin-time transactional efficiency , but long-term success .”
Nuvei ’ s customers have access to on-demand , 24 / 7 human support , covering critical roles and functions like chargeback managers , APM experts , fraud and risk specialists , legal support , executive sponsorship and vertical-specific experts .
It ’ s evident that , whenever merchants are looking to expand their business , go into a new market or take a different approach , Nuvei is available to work with them every step of the way .
Miller concludes : “ As we see changes across the ecosystem , we can partner with merchants to help make sure they are wellpositioned to move through those changes with minimal to no impact on the payments ecosystem for their customers .” 80 March 2024