DIGITAL BANKING
Singapore Economic Development Board, cementing the city-state as the hub for Revolut’ s foray into the wider Asia-Pacific market.
However, human talent is only half of the scaling equation. Aside from the established benefits of being a digital bank such as easier financial transactions, another advantage is the easy integration of advancing technology such as AI.
To manage a customer base that now exceeds 40 million, Revolut has partnered with ElevenLabs to deploy AI-driven voice agents for its customer service. The partnership has so far supported:
• Increased performance: handling live calls with 99.7 % success rates
• Efficiency: resolving customer tickets in under five minutes, an eightfold improvement
• Versatility: offering 24 / 7 support in over 30 languages.
Mati Staniszewski, Co-Founder of ElevenLabs says:“ Revolut tested every provider and chose ElevenLabs for voice quality, latency, security, and partnership.
“ Operating across nearly 40 markets, they needed complexity and speed without sacrificing quality.
136 March 2026