GLOBAL CREDIT UNION
AI-generated voices can quite convincingly impersonate executives or members, potentially authorising fraudulent transactions worth millions. In response, Global Credit Union is developing capabilities to recognise deepfakes and verify identities through multiple channels.
The institution takes member feedback seriously when implementing security measures. When Global Credit Union introduced multi-factor authentication( MFA), some members found the additional verification steps challenging.
The security team responded by tuning the rules to balance security requirements with user experience.
“ We put in MFA, and people were like:‘ whoa, that’ s challenging a little more than we want,’” Dana recalls.“ We modified and tuned rules to make sure that it was a balance for security as well as business and member focus.”
The institution now offers multiple MFA options, including SMS codes and authentication apps, giving members a choice in how they secure their accounts.
fintechmagazine. com
159