GLOBAL CREDIT UNION

Dana Gonderzik, Director, Information Security,

Global Credit Union

“ Security is everybody’ s responsibility, but we need to make sure we are teaching them, showing them, guiding them in ways that can help themselves and our members,” she explains.

To help raise awareness about cyberthreats, Global Credit Union creates short online training videos, typically lasting five to ten minutes, making security education accessible and digestible for everyday people. During Cybersecurity Awareness Month, the firm produced TikTok-style videos offering quick security tips for members, content that simultaneously educates employees.

Dana believes that the key to effective security training is demonstrating the personal benefits of caution. When employees understand how security measures protect them personally, not just the institution, they become more engaged and compliant.

Clear policy writing supports this educational approach. Rather than drowning employees in technical jargon, Global Credit Union strives to make security policies understandable and actionable.

The distributed nature of Dana’ s team requires strong communication and collaboration. She takes pride in building a team culture that has shifted from a restrictive“ no” mindset to a business-focused“ yes, and here’ s how to do it securely” approach.

Global Credit Union’ s relationship with Palo Alto GCU relies on strategic technology partnerships to maintain its security posture. Palo Alto Networks, a cybersecurity company that provides network security, cloud security, and endpoint protection solutions, has served as a key partner for several

fintechmagazine. com

163