Generali is one of the world’ s largest integrated insurance and asset management groups, operating in over 50 countries. As the company expanded its cyber insurance book across new markets, demand surged. Generali Global Corporate & Commercial( GC & C) – the global business unit serving medium-to-large companies and brokers in over 180 countries – needed to scale without compromising underwriting quality.

The Growth Bottleneck

The GC & C Cyber team was experiencing exactly what successful teams want: increased submission volume. But with the rising number of submissions came a natural challenge: how to maintain the underwriting excellence Generali is known for while meeting increased market demand, without significantly expanding operational costs.

Three priorities emerged:

· Shift underwriter time from data gathering to risk assessment

· Deliver faster broker responses without sacrificing quality

· Scale capacity efficiently as submission volumes grew